ORDER ISSUES
Please use our »shop by bike« search engine, which will offer you the parts, meant for your bike year and model. If you have a specific question or problem, please contact us HERE.
Please use our »shop by bike« search engine, which will offer you the parts, meant for your bike year and model. If you have a specific question or problem, please contact us HERE.
PAYMENT
1. Place your order again
If your payment has been declined, then you’ll need to place your order again. We’re not able to reinstate an order once the payment has been declined.
2. Make the relevant checks
To help ensure your order is not declined when placing a new order we suggest checking the following:
- Check the card details on your BAGOROS PERFORMANCE account to make sure the information is correct, e.g. the expiry date or your billing address.
- Make sure you enter the security code correctly – that’s the three digit number on the back of your card.
- Your card issuer may have declined your payment – as they don’t tell us the reason for this, it’s best to check with them or contact your bank.
- If you’ve checked all of the above, try paying with another card.
3. Contact us
If you’ve tried all these and are still having problems, contact us HERE with as many details as you can about the issue – including any error messages you receive and we’ll try to resolve it as soon as we can.
1. Place your order again
If your payment has been declined, then you’ll need to place your order again. We’re not able to reinstate an order once the payment has been declined.
2. Make the relevant checks
To help ensure your order is not declined when placing a new order we suggest checking the following:
- Check the card details on your BAGOROS PERFORMANCE account to make sure the information is correct, e.g. the expiry date or your billing address.
- Make sure you enter the security code correctly – that’s the three digit number on the back of your card.
- Your card issuer may have declined your payment – as they don’t tell us the reason for this, it’s best to check with them or contact your bank.
- If you’ve checked all of the above, try paying with another card.
3. Contact us
If you’ve tried all these and are still having problems, contact us HERE with as many details as you can about the issue – including any error messages you receive and we’ll try to resolve it as soon as we can.
DELIVERY AND RETURNS
We ship worldwide with DHL, offering standard or express shipping.
We ship worldwide with DHL, offering standard or express shipping.
You can choose between standard and express shipping – deliveries outside EU normally take between 2 – 6 business days.
2-3 business days.
Once the order has been shipped, you will receive an automated email with delivery details and tracking code.
If for some reason you would not receive it or the tracking would not be working, please contact us HERE.
You can track your order through the link you have received in the confirmation email.
If you have selected DHL, you can enter your tracking code here:
If you have selected Post of Slovenia, please enter the tracking code here:
We accept returns with non-opened, not damaged items for which we don’t cover return shipping costs.
We want to sort out any issues with faulty items straightaway – as soon as you discover a fault, please contact us HERE with the following information:
- The order number
- The faulty item’s name and number
- A description of the fault
Please note: if your item has become faulty outside of our 45-day returns timeframe, you won’t be eligible to make a return.
We’re sorry there’s an item missing from your order. Before contacting our Customer Care team, we recommend checking the following:
- We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
- The item/s you ordered may have been out of stock. It’s worth checking your emails (including your junk/spam) to see if we’ve sent you an email about this.
If an item is missing, please get in touch with the order number and the missing item’s name and number HERE. We will resolve the issue for you as quickly as we can.
Want to find out more about our returns policy? Read bellow for more information.
Returning an unwanted item?
We get it, sometimes something just doesn’t work for you and you want your money back. Don’t worry, as long as an item is still in its original condition, we accept returns, subject to the rules below, which includes rules around fair use. None of these rules affect your statutory rights.
If you return an item requesting a refund within 28 days of the item being delivered to you or available for collection, we’ll give you a full refund by way of the original payment method.
If you return an item requesting a refund within 29 and 45 of the item being delivered to you or available for collection, we’ll give you a BAGOROS PERFORMANCE gift voucher for the amount equivalent to the price you paid for them.
We aim to refund you within 14 days of receiving the returned item.
After that?
We don’t accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
Original condition
Hygiene and our customers’ safety is super important, so certain items can’t be returned for refunds including:
If an item is returned to us damaged, used or in an unsuitable condition, we won’t be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.
All returned items should be sent in their original condition and packaging where possible.
Responsibility
Returned items are your responsibility until they reach us, so make sure they’re packed up properly and can’t get damaged on the way!
As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.
We’re not responsible for any items that are returned to us by mistake (it happens!). If we’re able to locate the items (it’s not always possible) and you’d like these returned to you, we may ask you to cover the delivery cost.
Fair use
If we notice an unusual pattern of returns activity that doesn’t sit right: e.g. we suspect someone is actually using their purchases and then returning them, ordering and returning loads – way, waaay more than even the most loyal BAGOROS PERFORMANCE customer would order or the items returned don’t match what you ordered – then we might have to deactivate the account and any associated accounts. If this happens to you and you think we’ve made a mistake, please get in touch with Customer Care and we’ll be happy to discuss it with you.
Please note, we reserve the right to take legal action against you if the items you return don’t match what you ordered.
We don’t offer exchanges. If you would like a different model or colour, please return your unwanted item and place a new order.